RETURNS  &  REFUNDS  POLICY

Thank you for shopping with us.

If you are not entirely satisfied with your purchase, we’re here to help. The following policy is offered by Happy Builder in addition to your statutory rights, to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations.

RETURNS

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You are responsible for returning the product to us (15 Raleigh Street Coogee NSW 2034) & for ensuring it is protected against damage during transit. If the item is received in original condition (i.e. we are able to sell this to another customer) then we will provide a refund of the purchase price. If the product is received damaged in any way, and we are unable to re-sell the product, then we will be unable to provide a refund.

 

FAULTY PRODUCTS

You can choose a refund or exchange if an item has a major issue. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

 

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

 

RETURN SHIPPING

You will be responsible for paying for the return shipping costs.

Shipping costs are non-refundable. If you receive a refund, the costs of return shipping will be deducted from your refund.

 

 

CONTACT US 

 

If you have any questions on how to return your item to us, please contact us at info@happybuilder.com.au.